Hisense Television Problems: 7 Common Issues (Solved)

Hisense televisions are renowned for their exceptional picture quality and cutting-edge technology.

However, like any electronic device, they may encounter common issues that can be easily resolved with the right troubleshooting steps.

In this article, we will address the seven most common problems faced by Hisense TV owners.

We’ll provide step-by-step solutions to help you get your TV back up and running in no time.

Hisense Television Problems: 7 Common Issues (Solved)

Common Hisense TV Problems involve, not turning on, poor picture quality, no sound, remote control unresponsive, and not connecting to Wi-Fi.

This is not to say that if you buy a Hisense television you will have these problems.

These are the most commonly experienced problems.

Not too dissimilar to other dryer brands.

Hisense Television Not Turning On

Hisense television not turning on is commonly caused by inadequate power supply, remote control not working, or an internal hardware malfunction. 

Now we have answered the main question, let’s dive into troubleshooting.

Check the Power Source:

Before diving into more complex troubleshooting, it’s essential to rule out a simple cause.

Verify that the TV is properly connected to a functional power source.

Ensure that the power cord is securely plugged into both the TV and the power outlet.

Also, confirm that the power outlet is working correctly by testing it with another device.

Test the Remote Control:

If the TV does not respond when using the remote control, the issue might lie with the remote rather than the TV itself.

Try using the physical power button on the TV to turn it on.

If the TV powers on manually, the remote control might need new batteries or be faulty.

Replace the batteries or try using a different remote to see if that resolves the issue.

Power Cycle the TV:

Sometimes, electronic devices can encounter temporary glitches that prevent them from turning on.

Performing a power cycle can help reset the TV and resolve minor issues.

To do this, follow these steps:

a. Unplug the TV from the power source.

b. Wait for at least 60 seconds to discharge any residual power.

c. Plug the TV back into the power source.

d. Attempt to turn on the TV using the remote or the physical power button.

Check for Sleep Timer or Power Saving Mode:

Hisense TVs often come with features like Sleep Timer or Power Saving Mode that can automatically turn off the TV after a specific period of inactivity.

Ensure that none of these features are activated and are causing the TV to power off automatically.

Inspect the TV’s Indicator Light:

Most Hisense TVs have an indicator light that shows the power status.

If the indicator light is not lit, it indicates that the TV is not receiving power.

Check the power cord and the power outlet to ensure a proper connection.

Check for Software Updates:

Outdated firmware or software can sometimes cause issues with the TV’s power and functionality.

Check if there are any available software updates for your specific

Hisense TV model and perform the update if necessary.

Refer to the TV’s user manual or Hisense’s official website for instructions on updating the firmware.

Still having issues best to connect with an experienced repair technician.

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Poor Picture Quality:

Hisense TV displays blurry, distorted, or faded images commonly caused by power supply issues, not connected properly, or hardware malfunction.

Possible Solution:

a. Check the input source: Ensure that the correct input source is selected. Use the TV remote to navigate to the correct input (HDMI, AV, etc.) for the connected device.

b. Adjust picture settings: Access the TV’s settings menu and navigate to picture settings. Adjust brightness, contrast, and sharpness levels to improve the picture quality.

c. Check cables and connections: Verify that all cables are securely connected to the TV and the input devices. Replace damaged or faulty cables.

Still having issues best to connect with an experienced repair technician.

No Sound:

Hisense TV is displaying video but has no audio.

Solution: a. Check the volume and mute settings: Ensure that the TV’s volume is not muted and is set to an appropriate level.

b. Verify audio output: Check if the TV speakers are set as the audio output in the settings. If using external speakers or a soundbar, ensure they are correctly connected and powered on.

c. Try different audio sources: Test the TV’s audio with different channels, streaming apps, or input sources to rule out issues with a specific source.

Still having issues best to connect with an experienced repair technician.

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Remote Control Not Working:

Issue: The remote control is unresponsive or partially functional.

Solution: a. Replace batteries: Replace the remote control batteries with fresh ones and ensure they are correctly inserted.

b. Clean the remote: Remove the batteries and gently clean the remote’s buttons and infrared sensor. Dust and debris can interfere with the signal.

c. Pair the remote: Some Hisense TVs require remote control pairing.

Refer to the TV’s manual for instructions on how to pair the remote if needed.

TV Repeatedly Turns Off:

Issue: The Hisense TV powers on but turns off by itself after a short period.

Possible Solution:

a. Check sleep timer: Make sure the sleep timer is not activated.

Access the TV’s settings and disable the sleep timer if necessary.

b. Check eco settings: Some Hisense TVs have eco-friendly power-saving features. Disable these features in the settings if they are causing the issue.

c. Ventilation: Ensure that the TV has proper ventilation and is not overheating. Remove any obstructions around the TV and clean the vents.

Unresponsive Apps or Smart Features:

Hisense Smart TV features, apps, or streaming services are not working correctly commonly caused by out-of-date apps, or distorted app cache. 

Possible Solution:

a. Update apps: Ensure that all apps are up to date. Access the app store on the TV and update any outdated applications.

b. Clear app cache: If apps freeze or behave erratically, clear their cache in the settings menu or uninstall and reinstall the app.

c. Reset Smart TV: As a last resort, perform a factory reset to restore the TV to its default settings. Be sure to back up any important data before doing this.

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Hisense Television is Not Connecting to Wi-Fi

Hisense television not connecting to Wi-Fi is commonly caused by Wi-Fi connectivity issues, poor signal strength, or out of date firmware. 

Check Wi-Fi Network and Password:

Before delving into complex troubleshooting, start with the basics.

Ensure that your Wi-Fi network is functional and that other devices can connect to it without any issues.

Double-check the Wi-Fi password you entered on the TV to make sure it is correct. Wi-Fi passwords are case-sensitive, so type them accurately.

Restart TV and Wi-Fi Router:

Sometimes, temporary glitches can prevent your Hisense TV from connecting to Wi-Fi. To rule out these issues, try restarting both your TV and Wi-Fi router:

a. Turn off your Hisense TV and unplug it from the power source.

b. Power down your Wi-Fi router by unplugging it as well.

c. Wait for at least 30 seconds before plugging both the TV and the router back in.

d. Turn on your TV and attempt to reconnect to Wi-Fi.

Check Wi-Fi Signal Strength:

If your Hisense TV is located far from the Wi-Fi router, the signal strength might be weak, causing connectivity issues.

Move the TV closer to the router or consider using a Wi-Fi extender to improve the signal strength.

Update TV Software:

Outdated firmware can lead to compatibility issues and Wi-Fi connection problems.

Check for available software updates for your Hisense TV model and install any pending updates.

Refer to the TV’s user manual or visit Hisense’s official website for instructions on updating the firmware.

Reset Network Settings:

Performing a network settings reset can help resolve software-related issues that prevent the TV from connecting to Wi-Fi.

Keep in mind that this step will remove all previously saved Wi-Fi networks, so you’ll need to reconnect to your home Wi-Fi afterward. To reset network settings:

a. Go to “Settings” on your Hisense TV.

b. Navigate to “Network & Internet” or “Network” settings.

c. Look for “Reset Network Settings” or “Factory Reset Network.”

d. Confirm the reset and follow the on-screen instructions.

Check for MAC Address Filtering:

Some routers have MAC address filtering enabled, which allows only specific devices to connect to the network.

Ensure that your Hisense TV’s MAC address is allowed in the router’s settings. You can find the MAC address in the TV’s network settings.

Verify Router Security Settings:

Make sure your router’s security settings are compatible with your Hisense TV’s Wi-Fi capabilities.

If your router uses advanced security protocols like WPA3, try switching to WPA2 or WPA/WPA2 mixed mode, as some older TV models may not support the latest protocols.

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Hisense Televisions Any Good?

Yes, Hisense televisions are good.  In the ever-evolving world of television technology, Hisense has emerged as a prominent player, capturing the attention of consumers with a wide range of affordable options.

But are Hisense televisions any good?

Let’s answer this question by delving into the key aspects of Hisense TVs to assess their overall quality, performance, and value for money.

From picture and sound quality to software and user experience, we aim to provide an unbiased analysis of Hisense televisions.

  1. Picture Quality:

One of the critical factors that determine the worth of any television is its picture quality. Hisense offers a variety of models that span across different price points, and the picture quality can vary accordingly.

At the higher end, Hisense’s QLED and ULED models are known for their vibrant colors, sharp contrast, and impressive brightness.

These TVs often rival more expensive counterparts from other brands in terms of visual performance.

However, in the budget-friendly segments, Hisense televisions may not match the picture quality of premium models.

They may lack some advanced features, such as local dimming or high refresh rates, which can affect the overall viewing experience.

Nevertheless, for the average viewer, Hisense TVs generally offer satisfactory picture quality at a reasonable price.

  1. Sound Quality:

The sound quality of Hisense televisions generally follows a similar trend as the picture quality. High-end models tend to incorporate better audio technologies and often deliver a more immersive audio experience.

However, entry-level models may have relatively basic speakers, which might not offer the same level of richness and depth.

For users seeking superior audio, connecting a soundbar or a home theater system can significantly enhance the sound performance of any Hisense television.

  1. Build and Design:

Hisense TVs generally feature a modern and sleek design that complements most living spaces.

From slim bezels to stylish stands, they are aesthetically appealing. In terms of build quality, Hisense has made significant improvements over the years, but they may not be on par with some premium brands.

  1. Smart TV Features and User Experience:

Hisense televisions come equipped with the company’s proprietary smart TV platform called VIDAA U.

The platform has evolved over time and offers a user-friendly interface with easy access to popular streaming services and apps.

However, the app selection might not be as extensive as those offered by more established smart TV platforms like Android TV or webOS.

  1. Value for Money:

Perhaps one of the most compelling factors of Hisense televisions is their value for money. Hisense offers feature-packed TVs at competitive prices, making them an attractive choice for budget-conscious consumers who want to enjoy modern TV technology without breaking the bank.


In conclusion, the quality of Hisense televisions largely depends on the specific model and the price point at which they are positioned.

The higher-end QLED and ULED models boast impressive picture and sound quality, rivaling more expensive brands.

On the other hand, entry-level models may not offer the same level of performance but still provide decent value for the price.

For consumers seeking a well-rounded and affordable television, Hisense can be an excellent choice.

However, for those who prioritize top-of-the-line performance and are willing to invest more, there are other premium brands that offer even greater picture and audio capabilities.

As always, we recommend conducting thorough research and reading reviews specific to the model you are interested in before making a final decision.

Final Thoughts

Hisense televisions offer a superior viewing experience, and most issues with these TVs can be easily resolved by following these troubleshooting steps.

However, if the problems persist even after attempting these solutions, it may be time to seek professional assistance from a Hisense-authorized service center or a qualified repair technician.

Remember to consult the TV’s user manual for specific model-based troubleshooting guidelines.

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