Brother Printer Scanner Not Working (Solved)

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Brother printers are renowned for their exceptional printing and scanning capabilities.

However, like any electronic device, they may encounter issues from time to time.

One common problem that Brother printer users may face is a malfunctioning scanner.

If you’re experiencing difficulties with your Brother printer scanner, fear not!

In this article, we will explore some common causes and provide troubleshooting tips to help you get your scanner back up and running.

Brother Printer Scanner Not Working (Solved)

Brother printer scanner not working is typically caused by power supply issues, outdated or incompatible driver settings and paper jams.

Now we have answered the main questions, let’s dive into troubleshooting.

Check Connections and Power Supply

The first step in resolving any scanner issue is to ensure that all connections are secure and the printer has a stable power supply.

Make sure that the USB cable connecting your printer to the computer is properly inserted on both ends.

Additionally, verify that the power cable is securely connected to both the printer and a functional power outlet.

Restart the Printer and Computer

Sometimes, a simple restart can resolve software glitches or temporary malfunctions.

Turn off your printer, unplug it from the power source, and wait for a few minutes. While waiting, restart your computer as well.

After a few minutes, plug the printer back in and power it on.

Once your computer has fully restarted, attempt to scan a document to check if the issue has been resolved.

Need help? Best to connect with a qualified professional

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Update Printer Drivers and Software

Outdated or incompatible printer drivers and software can often cause scanning problems.

Visit the Brother support website and download the latest drivers and software for your specific printer model.

Follow the installation instructions carefully, and once completed, attempt to use the scanner again.

Verify Scanner Settings

Ensure that the scanner settings are properly configured on your computer.

Open the Control Panel or System Preferences (depending on your operating system), locate the Printers and Scanners or Devices and Printers section, and select your Brother printer.

Check if the scanner settings are correctly set up, and make any necessary adjustments if needed.

Clear Paper Jams

Paper jams can obstruct the scanner mechanism and prevent it from functioning correctly.

Carefully check the printer’s paper path for any jammed paper. If you find any, gently remove it following the printer’s user manual instructions.

Once the paper jam is cleared, test the scanner to see if it’s working properly.

Reset the Printer

Performing a factory reset can help resolve persistent issues with the scanner.

However, be aware that a factory reset will erase all personalized settings, so make sure to note them down before proceeding.

Consult your printer’s user manual or Brother’s support website for specific instructions on how to reset your printer.

Contact Technical Support

If you’ve tried all the troubleshooting steps mentioned above and the scanner still isn’t working, it’s time to reach out for help for qualified technical support

Technicians who can provide you with further assistance, diagnose the problem accurately, and guide you through more advanced troubleshooting steps.

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Final Thoughts

Having a non-functional scanner on your Brother printer can be frustrating, but most issues can be resolved with some basic troubleshooting steps.

Start by checking connections and power supply, restarting both the printer and computer, and updating printer drivers and software.

Verify scanner settings, clear any paper jams, and consider performing a factory reset if necessary.

If all else fails, don’t hesitate to contact technical support for professional assistance.

With a little patience and determination, you’ll have your Brother printer scanner up and running in no time.

Connect with an Appliance Repair Technician
Click here to use the chatbox to speak with one of our friendly technicians.
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